{"versionId":"49c41b72-b8a4-4635-0dbe-08df1cf999cf","articleId":"c33a557e-5f41-45c6-3990-08dea71379ad","title":"Usage analytics","tags":["System admin","All articles"],"content":"

Usage analytics help individual users understand their own use and system administrators understand how Theta Assist is being used across the organisation. You can use the analytics dashboards to see usage patterns, identify popular assistants, review token consumption, and investigate unusual spikes in activity.

Quick links

Prerequisites
Get started with usage analytics
Analytics dashboard\n
- Investigation presets
- Event groups
\n
Token usage\n
- Available views
- Rankings
- By source and by model
- By user/assistant + model
\n
Filters
Spike finder
Tips for investigating unusual usage
Related articles

Prerequisites

You must be logged in and have the analytics or system administrator role to access organisation-wide usage analytics.

All users have access to their own usage data via the Insights menu.

Get started with usage analytics

Open the dashboard
Go to Admin > Monitoring, then choose Analytics or Token Usage
Choose a time range
Select a preset time range, or use a custom date and time range.
Apply filters
Narrow the results by assistant, user, source, interval, or investigation preset.
Review the summary cards and charts
Use the totals, averages, and charts to understand overall patterns.
Investigate unusual results
Use detailed tabs such as rankings, source, model, or spike finder to work out what is driving activity.

Analytics dashboard

The Analytics dashboard shows product usage analytics and insights.

You can use it to answer questions such as:

Which assistants are most popular?
Who are your power users?
What are the usage patterns over time?
Which parts of the product are being used most?

The dashboard includes filters and investigation options to help you focus on specific activity.

Investigation presets

Investigation presets help you switch quickly between common usage views.

Examples include:

Core assistant interaction
Thread + message volume
API usage

These presets make it easier to review a category of activity without manually selecting each event group.

Event groups

Event groups let you focus on a specific area of product activity.

Examples include:

Core assistant interaction
Assistant management
Thread management
File management
Template management
Integration and API management
Web crawling
Admin and user management
System configuration
UI and branding

Use event groups when you want to narrow the dashboard to one type of activity.

Token usage

The Token Usage dashboard helps you understand token consumption across assistants and users.

You can use it to investigate:

which users are consuming the most tokens
which assistants are consuming the most tokens
which models are driving token usage
whether cached tokens are helping reduce effective API cost
whether a spike is linked to a specific user, assistant, model, or source

Available views

The current Token Usage dashboard includes views such as:

Overview
Spike Finder
Rankings
By Source
By Model
By User/Assistant + Model

Rankings

The Rankings view helps you see the top users and assistants by total token consumption in the selected time range.

Depending on the data available, you may also see values such as:

total tokens
input tokens
output tokens
cached tokens
reasoning tokens
records

By source and by model

Use By Source and By Model to understand where token usage is coming from.

This is useful if you want to compare:

different types of activity
different models
patterns over time

By user/assistant + model

Use By User/Assistant + Model when you need a more detailed breakdown.

This view can help you identify which user and model, or which assistant and model, is driving token usage.

Filters

Both dashboards include filters to help you narrow the data.

Depending on the dashboard, filters may include:

Time range
Interval
Source
Assistant filter
User filter

Use filters to:

review one assistant
review one user
compare a short time period such as an hour or a day
focus on a specific source of activity
investigate a known spike

Spike finder

Spike Finder is designed to help you investigate unusual token usage.

A practical way to use it is:

Spot the spike in a chart or summary.
Set the same date and time range in the filters.
Open Spike Finder.
Review the breakdown by user, assistant, model, or source.

This makes it easier to work out what caused a sudden increase in token consumption.

Tips for investigating unusual usage

Start with a broad time range, then narrow it once you find the period you need.
Use Analytics to understand overall product activity.
Use Token Usage when you need to investigate spend or model usage.
Use rankings to quickly identify high-usage assistants or users.
Use spike finder when a chart shows a sudden jump.
Switch filters one at a time so it is easier to see what changed.

Understanding your usage and return on AI investment

","description":"Learn how to monitor activity, track token consumption, investigate spikes, and understand how Theta Assist is being used in your organisation.","isMarkdown":false,"publishedOnUtc":"2026-09-28T00:57:40.8918194","modifiedOnUtc":"2026-05-07T23:40:57.4991725"}