{"versionId":"4f282e7d-33f6-45a3-df99-08ded7d87211","articleId":"13fa7150-b749-4e87-ea43-08ddee6c19f6","title":"Feature limitations on BYO API key and Azure plans","tags":["Azure","BYO","System admin","All articles"],"content":"<html><head></head><body><p>Not all advanced features are available if you use your own Azure OpenAI service or BYO OpenAI API key. Key limitations:</p>\n<h2>Model choice</h2>\n<ul>\n<li>On usage included and BYO OpenAI key plans, you can access new models as they become available in Theta Assist. <a href=\"https://help.thetaassist.ai/article/supported-models\" target=\"_blank\" rel=\"noopener\">Learn more</a>.</li>\n<li>When using your own Microsoft Azure&nbsp;OpenAI service,&nbsp;available models need to be deployed by your admin. We will help you with this, please get in touch.</li>\n</ul>\n<h2>Model settings</h2>\n<p>Some reasoning models have configurable reasoning and verbosity settings, as shown below. These settings are available when you change the model an assistant uses. To be able to adjust these settings, your&nbsp;organisation needs to complete a verification/registration process. This can also unlock some additional models and features.</p>\n<p>&nbsp;</p>\n<div><img src=\"https://storage.faqbot.nz/prod/0d5220bc9ad14992d05108dccd460f35/files/pasted_image_article_feature-limitations-on-byo-api-key-and-azure-plans_9edd1bb9-81c3-4ce9-bc4b-7f4ea36f1f68.png\" width=\"762\" height=\"264\"></div>\n<p>&nbsp;</p>\n<h3>Verification process: BYO OpenAI key</h3>\n<p><a href=\"https://help.openai.com/en/articles/10910291-api-organization-verification\" aria-invalid=\"true\">OpenAI documentation</a> - API organization verification.</p>\n<h3>Registration process - Azure OpenAI service</h3>\n<p>Complete <a href=\"https://customervoice.microsoft.com/Pages/ResponsePage.aspx?id=v4j5cvGGr0GRqy180BHbR7en2Ais5pxKtso_Pz4b1_xUQ1VGQUEzRlBIMVU2UFlHSFpSNkpOR0paRSQlQCN0PWcu\">this form</a> to register for access to the Azure OpenAI Service models gpt-5, o3, o3-pro, as well as deep research, and gpt-image-1</p>\n<p>Once you have completed verification/registration, make sure (as an admin) to select \"Organisation verified\" on <strong>Admin &gt; Models<br></strong><br><img src=\"https://portal.helpfruit.com/api/images/0d5220bc9ad14992d05108dccd460f35/files/Admin_models.png?width=1000&amp;height=\"><br><br></p>\n<h2>Advanced features&nbsp;</h2>\n<h3>Code interpreter</h3>\n<p>Not available if minimal reasoning has been selected (all plan types)</p>\n<h3>Image generation</h3>\n<p>Not supported when using own Azure&nbsp;OpenAI service</p>\n<h3>Image input&nbsp;</h3>\n<p>Maximum of 10 images per thread when using own Azure OpenAI service</p>\n<h3>Web search</h3>\n<p>Web search does work&nbsp;when using your own Azure&nbsp;OpenAI service, however the user experience is slightly different from that on other plans.</p>\n<p>&nbsp;</p></body></html>","description":"","isMarkdown":false,"publishedOnUtc":"2026-07-02T04:16:32.1125869","modifiedOnUtc":"2025-09-08T00:10:20.5613537"}